Returns Policy

We want you to be happy with your purchase from us. If you are unsatisfied with your product, you can return it within 30 days of delivery for a full refund or exchange. 

Christmas Extended Policy

Oscar Charles has an extended Christmas returns policy for items bought online between 15 October and 23 December 2023. You can return these items until 23 January 2024, even if the standard 30-day returns period has expired. You can return your items for free and easily by following the steps on the website.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging with all tags and labels attached.

To initiate a return, please get in touch with us at with your order number and reason for return. We will provide you with a prepaid shipping label and instructions on sending your item back to us.

Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund. If your refund is approved, we will process it within five business days and credit it to your original payment method.

Any Shipping charges will not be refunded when an item is returned.

We appreciate your business and hope you enjoy our products. If you have any questions or concerns, please get in touch with us anytime. We are here to help!

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Um Anspruch auf eine Rücksendung zu haben, muss Ihr Artikel unbenutzt und in dem Zustand sein, in dem Sie ihn erhalten haben. Es muss sich auch in der Originalverpackung befinden.

Mehrere Arten von Waren sind von der Rückgabe ausgenommen. Verderbliche Waren wie Lebensmittel, Blumen, Zeitungen oder Zeitschriften können nicht zurückgegeben werden. Wir akzeptieren auch keine Produkte, die intime oder hygienische Waren, gefährliche Stoffe oder brennbare Flüssigkeiten oder Gase sind.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

Um Ihre Rücksendung abzuschließen, benötigen wir eine Quittung oder einen Kaufbeleg.

Es gibt bestimmte Situationen, in denen nur Teilrückerstattungen gewährt werden (falls zutreffend).

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Wenn der Artikel beim Kauf nicht als Geschenk gekennzeichnet wurde oder der Schenkende die Bestellung an sich selbst verschickt hat, um sie Ihnen später zu geben, senden wir eine Rückerstattung an den Schenkenden und er wird sich über Ihre Rückgabe informieren.

Je nachdem, wo Sie wohnen, kann die Zeit, die Ihr umgetauschtes Produkt benötigt, um Sie zu erreichen, variieren.